Policies and Procedure

A successful nursery is a combination of skilled and caring people with efficient and effective policies. We acknowledge that our policies and procedures are fundamental to ensuring we maintain the highest standards at all times.

There are several policies and procedures that govern the way we operate our nursery and these will be openly published to parents and Ofsted alike. These include, health and safety, equal opportunities, child behaviour, parent partnership, staffing, nursery operations and child protection.

Policies and procedures are at the heart of everything we do and for that reason they have to be maintained and measured. Our quality assurance programme will ensure that our processes are always kept to the highest standards. Some of our main policies are briefly detailed below:

8.1 Child Protection
At Bright Steps Day Children’s Nursery certain procedures are to be followed when a member of staff has a concern regarding the health and safety of a child in their care, where they may suspect some form of child abuse is taking place including within the workplace. This could be in the form of Physical Abuse, Neglect, Sexual Abuse or Emotional Abuse.

  •  Any sign of c mark or injury to a child when they come into nursery will be recorded.
  •  It will be recorded in the nursery’s ‘home incident book’, which are found in all the rooms of the nursery.
  • We ask parents to inform us of all accidents that happen at home and to complete the home incident book.
  • If there appear to be any queries regarding the injury the Local Authority will be notified.
  • It is the responsibility of the manager/deputy, once a concern has been reported, to assess the potential risk the child may be facing, and the action that needs to be taken e.g. immediate referral or monitoring and recording.
  • Where a member of staff or manager/deputy is sufficiently concerned, they must contact the Child Protection Team for further advice and guidance.

Partnership with Parents
Our nursery is committed to working in partnership with parents/carers, therefore it is our policy to inform you of any concerns we may have, and of any referrals or advice sought from the Child Protection Team within Social Services.

Good Practice

  • We will ensure that staff members are not left alone with children for any length of time.
  • Children will be under the supervision of more than one adult.
  • Staffs who have not been police checked and we have not received their CRB (Criminal Records Bureau) disclosure form, will not be left alone with the children and will not be able to take the children to the toilet, or change any nappies.
  • All staff will attend Child Protection training. This will be updated every two years to allow us to update our policy.
  • The Manager, Saula Ogunkoya, is our designated Child Protection Officer.
  • Please see our Child Protection Policy for further information.

8.2 Special Educational Needs
Bright Steps Daycare Nursery’s procedures for the assessment of Special Educational Needs is developed in conjunction with the Code of Practise, and adapted to meet the specific needs of children in our nursery.

We recognise that the knowledge, views and experiences of parents/carers are vital and that effective assessment and provision will be secured where childcare staff works in close partnership with them.

All children who attend the nursery with Special Educational Needs will be offered access to the full range of activities. These activities will be appropriate to the age and the skills of that child taking into account the child’s culture and individual needs. They will also link in to the foundation stage of the national curriculum, depending on the age of your child.

Each child will have a record, kept in our Special Educational Needs file in the office. This is confidential but is accessible to parents, and is updated by the Special Educational Needs Co-ordinator. This record will include:

  • Reports of the child’s progress.
  • Behaviour Observations.
  • Any problems and how they are overcome.
  • Areas of strengths and weakness.
  • An updated profile of the child.
  • Any copies of Individual Educational Plans (IEP’S).
  • A register of all children.

Victoria Adama will be the nursery SENCO (Special Education Needs Co-ordinator). Other members of staff will be offered training and support as/when needed. Please see our Special Educational Needs Policy for further information.

8.3 Behaviour Management

Bright Steps Day Nursery firmly believes in a positive approach to managing behaviour. We aim to actively encourage children to be helpful, polite, caring and understanding to each other, and the adults in their environment. Children must be encouraged to recognise that bullying, fighting, hurting and racist comments are not acceptable behaviour.

Staff must adhere to the following points:

  • Never use any form of physical punishment or restraint.
  • Staff should use a gentle cairn tone, especially when dealing with unacceptable behaviour.
  • Give the child the minimum amount of attention when dealing with the behaviour.
  • Children will be encouraged to help write the nursery rules, to promote positive behaviour.
  • All rooms in the nursery have a child incident book. This is to record any forms of unacceptable behaviour that occur during the day. You will be asked to sign the book at the end of the day, as well as the nursery manager/deputy manager.
  • Training will be offered to all members of the staff team at staff meetings and on training days.
  • Staff must demonstrate a good standard of behaviour at all times as they represent role models to your children.

The Nursery Manager is responsible for all behaviour management issues, within the nursery. Please see our Behaviour Management Policy for further information.

8.4 Equal Opportunities

Bright Steps Day Nursery aims to:

  • Demonstrate the nursery’s commitment, to the quality of equal opportunities.
  • Use good employment practise to the benefit of the nursery for our employees, trainees, children, parents and carers.
  • Provide for equal opportunity for a!! children and their families, regardless of gender, ethnic origin, race, colour, sexual orientation, marital status, nationality, age or disability.
  • Ensure that individuals are recruited, selected, trained and promoted on the basis of their own skills. By doing this we will ensure that everybody will be treated equally on the grounds of gender, ethnic origin, race, colour, sexual orientation, marital status, nationality, age or disability.
  • Comply with various Acts of Parliament, which have an effect on employment.
  • Through the day-to-day life of the nursery our aim is to:
    · Treat each child as an individual.
    · Ensure that children with Special Needs or Additional Educational Needs will benefit from our nursery services.
    · Respect their religion and culture.
    · Ensure all activities and toys are offered all to children regardless of gender end developmental needs.
    · Plan activities to enable all children, with or without special needs, to explore and learn at their own pace.
    · Encourage positive role models, displayed through toys, imaginary play, books and posters that promote non-stereotyped images. All children will be encouraged to join in all activities i.e. dressing up, home corner, dolls, climbing on large equipment, bikes etc.
    · Celebrate festivals, which are relevant to the children attending the nursery.
    · Welcome any parent/carer who would like to be involved with widening our education about their cultural or religious beliefs.
    · Actively promote an open door policy with the nursery.
  • The Baby Unit Room Leader, is our designated Equal Opportunities Representative. Please see our Equal Opportunities Policy for further information.

8.5 Health and Safety

Safety, security and hygiene have been a particular focus for us end we have invested heavily in facilities such as:
· Burglar alarm connected to a monitoring station
· Interconnected fire and smoke alarm systems
· A new commercial kitchen
· Safety and double glazing
· Safety flooring
· Finger guards around doors
· Stair gates
· CCTV throughout
· Fire doors throughout
· Clearly marked escape routes
· Emergency lighting
· Video entry phone

Our commitment to Health and Safety will be underpinned by the nursery’s quality programme, which will be managed by the Proprietors.

8.6 Our Security Policy Procedures.

The purpose of this policy is to ensure the children’s safety at all times. Parents are asked to adhere to our policy and procedures at all times.
· Main security doors should be kept shut and locked at all times.
· Parents must sign their child in and out when bringing their child to nursery and collecting. This is so we have a record of who is in the nursery in case of an evacuation.
· When the door goes, the parent/carer should inform us of their name, their child’s name and what room they are going to. If we are unsure of the person at the door, we will not allow access and mil go to speak to them.

8.7 Collecting Children from the nursery.

  • When beginning at the nursery parents must provide photographs of all authorised adults that will be collecting their child.
  • Any parent/carer who wishes for someone other than themselves to collect their child must inform us prior to the person arriving, giving us a brief description of what they look like, and a password.
  • Staff members will ask the person who they have come to collect and also request the agreed password.
  • Before allowing entry, staff members will refer to the child’s contact card. If necessary, in order to gain other information in direct relation to the child, a minimum of two questions will be asked e.g. can you confirm the first line of the child’s address? If unsure we will not allow entry into the nursery.
  • We will only ever release a child to someone when we are absolutely sure that it is the person they are authorised to leave with.
  • Parents should not let anyone else into the nursery on arrival or when collecting their child. This is important for the safety of your child, and parents doing so will be adhering to our policy.

Fire Evacuation Procedure
The evacuation signal is a continuous ringing of the fire alarm.
In the event of an emergency evacuation, children will be taken from the building by nursery staff to the assembly point to await clearance for the safe return to the nursery.
Nursery staffs are fully aware of emergency call points and are familiar with locations of the various types of fire equipment and their purposes.

Call Points are situated

  • By the main front door.
  • Beside the Manager’s office through the door into the stairs.
  • At the top of the stairs on the first floor.
  • At the top of the stairs on the ground floor.

If possible, on discovering a fire, staff will use the nearest emergency call point to raise the alarm whilst taking care not to endanger either themselves or the children in their care.

The member of staff raising the alarm will telephone the fire brigade (by dialling 999), giving full details of the nursery.

The Manager/Deputy Manager will be responsible for collecting the children’s emergency contact box, children’s register and the phone.

The Assembly point will be out the front of the building by the play ground.

All play rooms have at least an exit to ensure a safe escape at all times.

AM staff will bring out the register from their room.

Baby Unit

The Manager will go to the stairs and help the baby down the stairs. Staff will carry 1 baby at a time. One member of staff will wait with the babies until all babies are in. They will exit out the main entrance to the assembly point. The Manager will then help the toddler.


Toddlers will evacuate down the stairs and out the main entrance to the assembly point. The Manager will also help the Toddlers


The senior member of staff from preschool will bring out the register. Preschool will evacuate out the fire exit door in their room, down the stairs beside the manager’s office through into the main auditorium and into the garden and then go through the fire exits into the assembly point.

The Preschool will evacuate out the fire exit door by the Manager’s office through into the main auditorium and out through the fire exit into the assembly point.

They will then walk through to the assembly point at the front of the building.

In the event of a fire on the stairs from the main entrance, the baby room will evacuate up the stairs by the toilets and then into the rooms occupying the toddler and Preschool. They will then evacuate out the fire exit door by the Manager’s office through into the main auditorium go through the fire exit into the assembly point.

The register will be taken to ensure that everyone is accounted for.

Nobody will re-enter the building unless the fire brigade advises that it is safe to do so.

If the nursery is unable to accommodate the children after a fire we will take the children to a site across the road, where they will be safe. This site is the free space/evacuation site for Lewisham College. The parents will then be contacted to come and collect their child.

Points to remember:

  • All exits must be clear at all times (staff’s responsibility).
  • The safety of the children and staff must be ensured before attempting to fight a fire.
  • Everyone should be aware of the positioning of extinguishers and fire blankets.
  • Children should be reassured at all times.
  • All members of staff are provided with the opportunity to attend fire training.
  • Practise evacuations are done every 6 weeks and results recorded in a fire logbook (time taken, number of staff and children).
  • The Manager is responsible for ensuring exits, signs etc are displayed according to fire inspector’s requirements, and that all fire equipments are checked annually.